UPDATE: How and when you should reach-out to member support team? Hi everyone, recently we've introduced a new support system, and we expect you'll receive responses much faster now. Please note that moving forward all support will go through the live chat function on the hi App. Only users who are not able to access the hi App, either because their account is locked, compromised, or they need the authenticator reset, should go through email or telegram support. Most importantly, we request you to send only ONE message/email and wait for one of our agent to assist you. They'll be handled in the order mentioned below, with higher tier members prioritized. 1. Locked Accounts. 2. IBAN/Crypto Deposits. 3. IBAN/Crypto Withdrawals. 4. Authenticator/Password Reset. 5. IBAN Activation. 6. Overdebit. 7. Refund. 8. Rebates. How long you should wait before connecting with member support team? There is no need to contact member support team on the first day of your issue, please follow the waiting times below, and if your issue is not processed by the time, please connect with member support team. - Withdrawals/Deposits: Contact after 2 days. - IBAN activation: Contact after 14 days. - KYC: Contact after 14 days. - Refunds: Contact after 90 days. - Rebates: Contact after 60 days. Note that for Revolut refunds and cashback policy, contact after 90 days.