There's been a number of refund transactions over the past week. Some legitimate, some fraudulent. This has been flagged within our systems as well as our processor/issuer. We're in the process of reconciling numbers with them to figure out what are fraudulent and working through settlement. Unfortunately, this means for those of you who have had refunds on your cards, we trust that all of you are making legitimate ones, are also affected with locked accounts as we investigate.

Dear hi members, all information we have now as CM from the team is available in the pinned messages, we understand your frustration but cards is a new product and challenges and issue happen during the path to the top, so please be patient and give some time for team to sort out the cards issue, you ALL were aware that there might me issues connected to cards, we ask for your understanding and support. We will keep you posted with all the updates we have. All members are welcomed to join the buyers group where the cards and investors cases are discussed.

Hey everyone, As you’ve noticed, the App is now live again for the majority of members, minus Card features. Thank you again for your patience. So what now? 1. Some accounts are locked, review underway We are currently conducting a review of accounts with our Card Issuer and Processor. Unfortunately, this requires that we lock a number of accounts based on a certain type of card transaction (this is btw not related to Card Spend Rewards). We expect to find that the vast majority of locked members have acted completely in good faith, and it’s unfortunate that many of those affected are active and positive contributors to this group. To ensure the review is thorough, we will review and unlock accounts on a case-by-case basis, we kindly ask for your patience while we work through this. 2. We will provide more details We are preparing an official statement to share with the community which will provide more detail on the reasons for our App downtime over the past 24 hours. This also involves input from our partners. 3. We will provide a timeline and next steps For the resumption of normal card services. At this stage, please expect that it will take a few days to unlock all remaining accounts. Once again, we apologise for the downtime, and reiterate that we take these actions only in the best interests of safeguarding the platform and community, and in spite of the clear inconvenience this causes affected members. Many thanks for your understanding. To stay updated, please keep an eye on pinned messages in this group. We will email ALL when relevant. The hi Team

🚧 Temporary (Ongoing) Downtime of Services 🚧 Service Announcement: We apologise for the ongoing downtime of hi Services & inconvenience it may cause you. Our team is working to re-open access ASAP 💪Please stay updated via TG groups TU for your patience 🙏

System Maintenance Notice Access to the App, Card, and Trade will be temporarily unavailable while we perform a system upgrade. We appreciate your understanding and patience, and we will update you as soon as normal services have resumed.