Hi everyone. A quick status update. Locked Accounts. Following review, the team has now unlocked another batch of accounts.

26 Jan 2023, 04:40

Hi everyone. A quick status update. Locked Accounts Following review, the team has now unlocked another batch of accounts. Of the 1,300 or so accounts that were locked in relation to the situation 2 days ago, approximately 1,000 have now been re-opened. If your account remains locked, please DM Lukas @Lukasee2 with your nickname and he will review personally with the team. … UNLESS that is you are one of the attempted fraudsters - yes believe it or not, they are actually writing to me to ask for special treatment. IBANs A number of you are also experiencing issues with IBANs. There are a small number of pending IBAN deposits in our system (approx 50) which will be processed and show in accounts within the next few hours. In addition, there are a small number of IBAN deposits and deactivations that occurred on Moorwand side they we hope to be able to provide an update on later today. Cards Remain deactivated today. There are a couple of steps we need to work through with both Moorwand and Mastercard before we are able to reactivate cards - not least to ensure we don’t experience a repeat of the incident of the past days. We thank you for your patience while we work through that. CRO / NEXO A number of you have asked if we can extend the deadline. We will extend until 10th Feb. A reminder to deposit CRO/NEXO and then email bonus@hi.com (Do not buy auto-staked HI). Processing may be slightly slower than normal this week. —- Understand this is a frustrating passage of time for many members, we’re truly thankful for your patience. Will provide more updates when relevant, we’re working as fast we can to resume full service. Wishing every one a good day in the meantime, and hopefully this will be welcome news for the European community especially as you wake up and start your days. Please let’s try to keep things positive as we move forward. Finally, my apologies that I was not available yesterday, I had (still have) a family emergency. Appreciate your support as ever 🙏🏻

Same news in other sources

HIHI #1448

26 Jan 2023, 13:17

Thank you to our community for your patience and understanding while we conduct a thorough review of a number of accounts with our Card Issuer and Processor. Better safe than sorry! The App is functional minus Card features, we'll notify you as soon as it's back up and running

Thank you to our community for your patience and understanding while we conduct a thorough review of a number of accounts with o

HIHI #1448

26 Jan 2023, 10:57

A quick update regarding locked accounts! If your account is still locked, please share your nickname and details, and we'll send it forward to the relevant team. NOTE: Mention this post for us to understand quickly.

A quick update regarding locked accounts.